Privacy Policy
Effective Date: January 15, 2025
At Therapyex, we take your privacy seriously. This isn't just another legal document—it's our commitment to being transparent about how we handle your information.
We're an investment theory education platform based in Ontario, and we work with Canadians who want to understand financial markets better. That means we collect some data. But we're not in the business of selling your information or doing anything sketchy with it.
This policy explains what we collect, why we need it, and what rights you have under Canadian privacy laws—specifically PIPEDA (Personal Information Protection and Electronic Documents Act).
Information We Collect
What You Give Us Directly
When you sign up for our learning programs or contact us, we ask for basic information. Nothing unusual—just what we need to provide our services.
- Your name and email address when you create an account
- Phone number if you want us to call you back
- Billing information when you enroll in paid programs
- Any messages or questions you send through our contact forms
Information We Collect Automatically
Like most websites, we gather some technical data when you visit. This helps us keep things running smoothly and understand how people use our platform.
- Your IP address and general location (city level, not your exact address)
- Browser type and device information
- Pages you visit and how long you spend on them
- Referring websites and search terms that brought you here
Learning Progress Data
If you're enrolled in our programs, we track your progress. This isn't surveillance—it helps us provide better support and improve our courses.
- Course completion rates and module progress
- Quiz results and assessment scores
- Time spent on different learning materials
- Questions asked and topics you engage with most
How We Use Your Information
We're not collecting data for the sake of it. Everything we gather serves a specific purpose related to running our education platform.
Providing Our Services
The main reason we need your data is to actually deliver what you signed up for. This includes sending you course materials, tracking your progress, and providing support when you need it.
Communication
We'll use your contact information to send you important updates about your courses, changes to our platform, or responses to your inquiries. We might also send occasional educational content—but only if you've opted in for that.
Platform Improvement
The usage data helps us understand what's working and what isn't. If everyone's struggling with a particular module, we need to know so we can fix it.
Legal Compliance
Sometimes we're required by Canadian law to keep certain records or provide information to regulators. We only do this when legally obligated.
Your Rights Under Canadian Law
PIPEDA gives you real control over your personal information. These aren't just theoretical rights—you can actually exercise them, and we're required to honor them.
Access Your Data
You can request a copy of all the personal information we have about you. We'll provide it within 30 days in a readable format.
Correct Inaccuracies
If any of your information is wrong or outdated, you can ask us to fix it. This is especially important for contact details and billing information.
Withdraw Consent
You can change your mind about how we use your data. Want to stop receiving our newsletter? Done. Want to delete your account? We'll walk you through it.
Important note about withdrawal: If you withdraw consent for us to use information that's essential to providing our services, we might not be able to continue offering those services. For example, we can't run your account without your email address.
Data Portability
You have the right to take your data with you. If you want to move to another platform, we'll provide your information in a commonly used format.
Challenge Our Practices
If you think we're handling your information incorrectly, you can file a complaint with us directly or with the Office of the Privacy Commissioner of Canada.
How We Protect Your Information
Security isn't something we bolt on as an afterthought. We've built protection into every layer of our platform.
Technical Safeguards
- All data transmission is encrypted using industry-standard SSL/TLS protocols
- Payment information is processed through PCI-compliant payment processors—we never store credit card numbers
- Our servers are hosted in Canadian data centers with physical security measures
- Regular security audits and penetration testing
Access Controls
Not everyone at Therapyex can access your data. We use role-based permissions, so only staff who need specific information to do their jobs can see it.
Employee Training
Our team receives regular privacy and security training. They understand the importance of protecting your information and the consequences of mishandling it.
Sharing and Disclosure
We don't sell your data. Period. But we do work with some third-party services to run our platform, and they might process your information on our behalf.
Service Providers
We use trusted third parties for things like email delivery, payment processing, and website analytics. These providers are contractually bound to protect your data and can only use it for the specific services they provide to us.
Legal Requirements
If we're legally required to disclose your information—like in response to a valid court order—we will. But we'll notify you first unless we're prohibited from doing so by law.
Business Transfers
If Therapyex is acquired or merges with another company, your information would be transferred as part of that transaction. You'd be notified of any such change and given options regarding your data.
Data Retention
We don't keep your information forever. But we do need to retain certain data for specific periods to meet legal obligations and provide ongoing support.
Active Accounts
While your account is active, we maintain all your information to provide continuous service and support.
Closed Accounts
After you close your account, we'll delete most of your personal information within 90 days. Some data needs to be kept longer for legal or accounting purposes—typically financial records for seven years as required by Canadian tax law.
Anonymized Data
We might retain aggregated, anonymized data indefinitely for research and improvement purposes. This data can't be traced back to you individually.
Cookies and Tracking
We use cookies to keep our website functioning properly and to understand how people use it. You have control over these.
Essential Cookies
These are necessary for the website to work. They handle things like keeping you logged in and remembering your preferences. You can't opt out of these without breaking the site functionality.
Analytics Cookies
These help us understand traffic patterns and user behavior. We use this information to improve our platform. You can opt out of these in your browser settings.
Managing Cookies
Most browsers let you control cookies through their settings. You can block or delete cookies, but some features of our website might not work properly if you do.
Children's Privacy
Our services are designed for adults. We don't knowingly collect information from anyone under 18 years old.
If we discover that we've accidentally collected data from someone under 18, we'll delete it immediately. If you're a parent or guardian and believe your child has provided us with information, please contact us.
Changes to This Policy
Privacy laws evolve, and so does our platform. We might need to update this policy from time to time.
When we make significant changes, we'll notify you by email and update the effective date at the top of this page. We recommend checking back occasionally to stay informed.
If changes materially affect how we use your personal information, we'll ask for your consent before implementing them.
Questions or Concerns?
If you have any questions about this privacy policy or how we handle your information, we're here to help. You can reach us through any of these channels: